Shipping & Returns

Shipping & Returns

Shipping Policy
We offer worldwide shipping, bringing Auravive’s jewelry to customers across the globe.

Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays).

Estimated Shipping Times
7-21 business days
Shipping times may vary due to customs delays or high demand.

Shipping Costs
Shipping rates are calculated at checkout based on your location and chosen delivery method.

Customs & Import Fees
International buyers may be subject to customs duties, taxes, or import fees upon delivery. These charges are determined by your country’s customs office and are the responsibility of the buyer.

Returns & Refunds

Return Eligibility
We accept returns within 14 days of delivery. To be eligible for a return, items must be:
- Unworn and in original condition
- In the original packaging

How to Initiate a Return
To start a return, please contact us at sales@aura-vive.com with your order number. We will provide return instructions.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.

Refund Process
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost.